ClinicOS privacy request

Delete your ClinicOS account

Use this page to request deletion of your ClinicOS account and personal data associated with that account. You do not need to reinstall or sign in to the app.

This is a request, not instant deletion.

We will contact you using the account email to verify your identity before deleting data. Never send your password, one-time code, medical records, or government identification through this form.

Deletion request

Tell us which account to locate

This form prepares an email to our privacy support team. Review and send the email in your email app to submit your request.

Email used for your ClinicOS account We use this only to locate the account and verify the request.

Your ClinicOS role

Clinic or organization

Additional information to help locate the account Optional. Do not include health information or identity documents.

I am the account holder or am authorized to make this request. I understand that some clinical, billing, security, or legal records may be retained where required or permitted by law.

Or email contact@neurabrix.co with the subject “ClinicOS account deletion request.”

What happens next

1
Send the prepared email
Your email app will open with the details you entered. Send it to complete the request.
2
Verify your identity
We may confirm account ownership or ask the relevant clinic to verify your request.
3
Delete eligible data
We will delete or de-identify the account and associated data that we are permitted to delete, and notify relevant service providers where required.
4
Confirm completion
We will tell you when the request is complete or explain any lawful retention that still applies.

Data covered

What we delete

Subject to verification, applicable law, and the instructions of the healthcare organization responsible for the data, deletion generally covers your ClinicOS account, access credentials or login associations, profile and preference data, and other personal data associated with your use of the app that is not required to be retained.

Limited retention

What may be retained

A clinic or healthcare provider may be legally required to retain medical records even after your app account is deleted. Neurabrix or the provider may also retain limited billing, transaction, security, fraud-prevention, audit, dispute, or legal-compliance records. Retained data remains protected and is used only for the applicable retention purpose. Residual copies may remain in protected backups until their normal deletion cycle completes.